The upstream process begins with the purchase of raw materials from farmers, agricultural cooperatives, and producers of raw materials, energy, or other products that are upstream businesses then, they are transported into the production process or stored until reaching the downstream process, such as selling products to oil traders to use as fuel mixtures and selling to the next customer, including delivery of goods from warehouses to retail customers, after-sales service, and various support processes such as human resource management, finance, accounting, and so on.
Number of ethical violations and incidents caused by corruption
compared to the base year 2020
Employees learn and test ethics and governance
Ethanol customer satisfaction score
Biodiesel customer satisfaction score
Glycerin customer satisfaction score